Send feedback
Report something wrong in roofingBoss or ask for a feature, with screenshots, from any dashboard page.
The Feedback button in the top bar sends a report to the roofingBoss admins. Use it when a record doesn't match JobNimbus, a number looks off, something breaks, or you have an idea. It's on every dashboard page, and anyone signed in to the dashboard can use it.
Send a report
- Go to the page where you saw the problem.
- Click Feedback in the top bar. On a phone, the button shows only its icon.
- Check the Type. It starts on the type that usually fits the page you're on. Change it if it's wrong.
- In Details, write what you expected and what you saw instead. Name the job, contact, or work order and what you clicked.
- Add screenshots if they help. See Add screenshots.
- Click Send feedback.
When Thanks for the report appears, it's sent. Click Done.
The page you were on and your browser are attached for you, along with your name and email, so you don't need to paste a link. Details holds up to 5,000 characters. The counter under the box shows how many you've used.
Pick a type
| Type | Use it when |
|---|---|
| Job, contact, or work order info looks wrong | A record shows something different from JobNimbus or from what happened on the job |
| Totals, prices, or reports look off | A total, price, or chart doesn't add up |
| Calendar or schedule problem | An appointment or work order is on the wrong day, or the calendar won't show it |
| Something is broken (bug) | A button does nothing, a page won't load, or you see an error |
| Hard to use or looks wrong (design) | Something is confusing, cramped, or hard to read |
| Feature request | You want roofingBoss to do something new |
| Other | Anything else |
Where the type starts:
- Jobs, Contacts, Work Orders, Estimates, Invoices, Payments, Activities, Tasks, and Files: Job, contact, or work order info looks wrong
- Dashboard, Analytics, and Estimating: Totals, prices, or reports look off
- Scheduler: Calendar or schedule problem
- Everywhere else: Something is broken (bug)
Add screenshots
A screenshot usually saves a round of questions.
- Paste: copy a screenshot, click in Details, and press Ctrl + V (⌘ + V on a Mac).
- Attach: click Attach image and pick one or more images.
Each image shows as a thumbnail under Details. To remove one, point at it and click the X. You can attach up to 10 images, each 5 MB or smaller. Only images are accepted.
Take the screenshot before you click Feedback, because the dialog covers the page.
What happens next
Reports go to the admins' Feedback page, where they're reviewed and moved from New to In review to Resolved. Admins see your name and email, so they can follow up if they need more. Their notes and comments stay with the admins, and you don't see the report again in roofingBoss.
Feedback is saved in roofingBoss only. JobNimbus never sees it.
If an admin sends a report while impersonating someone, the report is credited to that person and marked as sent while impersonating. The dialog says so before it's sent.
When a page shows an error
- Something went wrong on this page: click Try again. If it keeps happening, send a report from the same page with Feedback.
- Page not found: click Go to the dashboard. If a link in roofingBoss brought you there, go back to that page and send a report saying which link you clicked.